Do you have a question about Mavenburry?
Here you’ll find answers to the most frequently asked questions.
Don’t see your question listed? Feel free to contact us, we’re happy to help.
Select your desired product, add it to your shopping cart, and follow the steps in the checkout process.
You can change or cancel your order free of charge within 24 hours of placing it. Has your order already been shipped? You can return it easily using our standard return procedure. Please contact us as soon as possible at support@mavenburry.com if you’d like to make a change.
We offer a flat shipping rate for all orders within the United Kingdom and Ireland.
Orders are processed within 1 to 2 business days and delivered within an average of 3 to 5 business days.
Once your order has been shipped, you’ll receive an email with a tracking code so you can follow your package easily.
Yes, you can return your order within 30 days as long as the item is unworn, unwashed, and in its original condition with all tags attached. Please see our return & exchange policy for more information or contact us at support@mavenburry.com.
Once we receive and approve your return, we will process your refund within 5 business days. You can read more about this in our refund policy.
Do you have any questions about our products, shipping, returns, payments or refunds? Feel free to reach out. We’re here to help via the contact details below.
Company name: Beauty Heaven
Email: support@mavenburry.com
Phone: +31 648159679
We are available to assist you during the following hours:
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed
For more information, visit our FAQ page or Contact page.